Citizens Bank is one of the oldest and largest financial institutions in the United States, ranked as the 13th largest retail bank in the country. Founded in 1828 in Providence, Rhode Island, it has operated for nearly two centuries and today serves more than five million individuals, companies and nonprofits across the United States.
The bank's business spans everyday retail banking, wealth management and financial planning, mortgage lending, and small business banking. Alongside these commercial lines, it runs financial literacy programmes intended to expand economic opportunity in the communities it serves. Its stated ambition is to be a top-performing bank distinguished by a customer-centric culture, with an emphasis on continuous improvement and on being, in its own framing, the most helpful bank rather than the biggest.
Originating as a small community bank, the institution retains a community focus at scale. Its stated purpose centres on helping customers with major financial decisions - buying a home, building a business, planning for the future - rather than simply processing transactions, and it links its own prospects to those of the communities in which it operates.
