Frontline Managed Services is a technology-first managed service partner that works exclusively with law firms, applying artificial intelligence and predictive analytics to legal operations. Its technical work spans AI and machine learning, predictive analytics, financial operations automation, IT infrastructure monitoring, cybersecurity and service desk technology. The firm serves practices from solo practitioners to Am Law 200 firms.
At the centre of its offering sits FMS-HELIX, a proprietary AI platform that powers the company's AI-Powered Service Desk, which reports help desk response times of under 20 seconds. Two further proprietary solutions, Bill-e and IRIS, support the managed services model. Product lines include Managed Financial Operations - automated billing and collections with AI-driven predictive analytics - and Managed IT Services, covering proactive infrastructure monitoring and cybersecurity.
The company combines its own technology with strategic partnerships and reports more than 35 years of legal industry expertise. Its workforce exceeds 1,000 professionals across 11 locations worldwide, serving more than 800 law firm clients and managing over $40 billion in accounts receivable. Clients are reported to see an average payment realization improvement of 10%.
