ServiceNow, founded in 2004 in Santa Clara, is a cloud-based enterprise software company focused on workflow automation and AI. The company's core offering is the Now Platform, which connects teams, systems, and data to orchestrate workflows across departments such as IT, customer service, and HR. Its AI layer, Now Assist, provides integrated artificial intelligence and agentic AI capabilities on the platform.
The company's technical work spans artificial intelligence, machine learning, cloud computing, and enterprise workflow systems. It serves thousands of companies globally, positioning its technology at the intersection of automation and organisational efficiency. ServiceNow's stated mission is to transform how enterprises operate by putting people at the centre of its technology design.
