UserTesting builds a human insight platform that helps organizations collect fast, scalable feedback from real users. Founded in 2007 and headquartered in Bellevue, Washington, the company combines an online participant network with AI-driven analysis, capturing qualitative feedback and applying machine-driven analysis to human responses at scale. Technical work spans user experience research tooling, qualitative feedback capture, and analysis of large volumes of unstructured human input.
The UserTesting Human Insight Platform is used by Product, Marketing, Digital, and Customer Experience teams to validate decisions and co-innovate, as an alternative to slower and more expensive traditional market research. It is supported by what the company describes as the world's strongest participant network, along with expert services that deliver human insights to enterprise clients.
The company reports that its platform is trusted by over 3,000 organizations worldwide, including 75 of the Fortune 100, and serves a global customer base across enterprise software, market research, and customer experience. UserTesting states a mission of helping organizations create seamless, intuitive experiences that connect with customers, emphasizing real human feedback over assumptions.
