CallMiner, founded in 2002, develops AI-powered conversation intelligence and customer experience automation solutions that convert customer interactions into actionable business insights.
The CallMiner Platform uses artificial intelligence, machine learning, natural language processing, and large language models (LLMs) to capture and analyze 100% of customer communications across voice, chat, email, and social messaging. This analysis facilitates enhancements in agent performance, compliance, fraud detection, and process automation.
The company serves industries such as healthcare, retail, finance, and insurance. CallMiner fosters a culture centered on diverse perspectives, radical candor, transparency, collaboration, and continuous innovation.
