Health Services Advisory Group (HSAG) is a healthcare quality organisation headquartered in Arizona and active nationwide. Its technical work centres on healthcare performance measurement, data analysis, quality measure development, patient satisfaction surveys and audit services, alongside evidence-based quality improvement programmes. The firm describes itself as an industry leader in healthcare performance measurement.
HSAG operates under two main federal roles. As a Quality Innovation Network-Quality Improvement Organization (QIN-QIO), it runs evidence-based quality improvement initiatives for Medicare patients across the country, serving approximately 25% of the nation's Medicare population. It is also the largest External Quality Review Organization (EQRO) in the United States, providing comprehensive quality review services to states and covering 46% of the nation's Medicaid population and 20% of its dialysis population.
Founded in 1979, the company has operated for more than four decades. Its work spans healthcare, Medicare, Medicaid, dialysis and end-stage renal disease, state government healthcare programmes and healthcare quality review. Quality is described as embedded in its culture across the services it provides, the knowledge it shares and its relationships with providers, patients, families and caregivers.
