Hummingbird Healthcare is a tech-enabled managed services company founded in 2022 that partners with healthcare systems to run patient access operations and Epic as a service. Its work centres on building centralized contact centres and enabling patient self-service and automation, addressing a market in which US health systems spend an estimated $30 billion a year answering phones while only about 6% of appointments are booked online.
The company's technical domains span patient access technology, Epic electronic health record managed services, contact center operations, automation and self-service platforms, and healthcare operations optimization. Its two main offerings are Patient Access Managed Services, which provides centralized contact centres and operational optimization for health systems, and Epic as a Service, which manages the Epic EHR platform on behalf of partner health systems. The firm employs 360 people and works across more than 40 US states.
Hummingbird Healthcare raised a $10 million Series A round. The company describes itself as grounded in the Good Jobs Strategy, paying living wages, investing in employee development and encouraging internal mobility, with a stated focus on the connection between people, processes and technology.
