Percepta LLC works at the intersection of customer experience technology and the automotive and mobility industry. The company designs, builds and operates customer journeys for automotive brands and mobility partners, applying AI-driven insights, predictive automation and analytics alongside CX journey mapping and multichannel customer service delivery. Its stated emphasis is on combining human connection with advanced technology, with market-dedicated expertise and multilingual service.
Percepta's service portfolio spans Customer Care Services, Technical Support, Electric Vehicle (EV) Support, Fleet and Commercial Vehicle Services, Revenue Generation Solutions, Back-Office Optimization, CX Journey Mapping and Brand Extension Strategy. Customer care is delivered across multiple channels and 17 languages.
The firm reports more than 25 years of operational expertise, operating in 15 countries and serving 60 markets worldwide, with approximately 150 distinct programs under management. Its work covers the automotive, mobility, electric vehicle, and fleet and commercial vehicle sectors.
Percepta describes itself as having an award-winning culture and employee experience, and has been recognised as a Global CX Excellence Awards winner, with further industry accolades for culture and employee experience.
