Teleperformance is a global provider of outsourced omnichannel customer experience management, acting as a strategic partner to some of the world's largest companies across a variety of industries. The company's work spans digital integrated business solutions, consulting and analytics, business process outsourcing, and customer-facing services including customer care, technical support and customer acquisition. Its digital integrated business solutions combine technology and service delivery, while consulting and analytics support customer experience transformation programmes.
The scale of the operation is considerable. Teleperformance employs more than 380,000 interaction experts, operates in nearly 80 countries and supports 265 languages and dialects. The company was founded in France and runs its operations globally.
Its service catalogue comprises five principal offerings: Customer Care, Technical Support, Customer Acquisition, Consulting and Analytics, and Digital Integrated Business Solutions. Across these, the firm emphasises consistent, reliable, flexible and intelligent customer interactions, and positions itself as a strategic partner rather than a simple vendor to its clients.
