PetDesk develops software for the veterinary sector, with a growing emphasis on applied artificial intelligence. Its most prominent AI work is in clinical documentation: the company's AI-Powered SOAP Notes product generates SOAP notes - the structured record of a patient's subjective, objective, assessment and plan findings - from the veterinary consultation, addressing a well-known source of administrative load in practices. The technical remit is broader, covering practice management system (PIMS) integration, mobile application development, payment processing, appointment scheduling, messaging and telephony.
Founded in 2013, PetDesk describes itself as built by animal lovers with a mission to extend and improve the lives of pets through better communication. Its platform integrates directly with Practice Management Systems, a design choice that underpins much of the product line: Reminders and Texting, Online Booking, Client Loyalty Programs, PIMS-Integrated Phones, the Pet Parent Mobile App, Payment Processing and Custom Marketing Solutions. The company operates in the veterinary, pet care and animal health verticals.
The company reports serving more than 12,000 veterinary clinics, connecting over 18.5 million pets a year and facilitating more than 44 million appointments annually. It states that its tools save practice staff 25-30 hours per week and are associated with 25% practice revenue growth. Decision-making is framed by what PetDesk calls its "Three Laws": extend and improve the lives of pets; support pet care providers where this does not conflict with the first law; and support its own people where this does not conflict with the first two. A customer-first philosophy and an emphasis on patient outcomes and client relationships run through the company's stated culture.
