Posh builds the operational AI layer for financial institutions. The company provides a unified, governed agentic platform of conversational AI solutions used by both customers and employees of banks and credit unions. Its technical work spans conversational and agentic AI, voice AI and speech recognition, natural language processing, knowledge management and enterprise search, and integration with core banking systems and chat platforms.
The product suite includes Voice Assistants, a purpose-built AI voice assistant delivering 24/7 automated phone-based customer service for financial institutions; Digital Assistants, a conversational AI chat assistant for banking customers across digital and chat platforms; Knowledge Assistant, which helps bank and credit union employees find information and complete work faster; and Posh Answers, an AI-powered answer product designed for the highly regulated banking and finance industry.
Posh reports more than 200 solutions deployed across over 100 financial institutions, with a 201% ROI delivered and a 60% decrease in abandonment rates. The company works with banks, credit unions and community financial institutions across North America, and states a mission to democratize the VIP banking experience for community financial institutions of all sizes.
The team numbers more than 100 experts in North America and was founded out of MIT's AI lab, giving it academic AI research roots. Its stated approach combines deep financial industry expertise with purpose-built solutions for a highly regulated sector.
