Unitary, founded in 2019, builds Virtual Agents - AI-powered software workers designed to automate complex back-office operations for insurers and online marketplaces. The agents handle work such as claims processing, underwriting and policy administration, and are designed to operate directly within a customer's existing tools and systems, requiring no engineering effort, integrations or process changes to deploy. The approach combines AI/ML models with human-in-the-loop oversight to deliver contractually guaranteed human-level accuracy.
The company's original product focus was online safety: a content moderation platform that helps platforms moderate user-generated content at scale through natural-language analysis. Named customers include Trustpilot and Substack. Unitary lists industry verticals spanning insurance (MGAs, brokers and carriers), online marketplaces, trust and safety platforms, and claims processing, underwriting and policy administration.
Unitary has raised $15M in Series A funding. It operates remote-first, with employees across multiple countries. Technical work spans AI/ML model development, human-in-the-loop oversight and the analysis of natural language and user-generated content; the company states a commitment to building ethical AI and a mission to make the internet safer.
