Aurelian, founded in 2022, develops AI technology for public safety communications in the United States. The company's core product is an AI-powered virtual operator that automates non-emergency calls to 911 centers. The system uses natural language processing to route, triage, and resolve these calls without human dispatcher intervention.
The virtual operator processes thousands of non-emergency calls daily, reporting a 74% automation rate where calls are handled without needing a dispatcher. This automation saves dispatchers an estimated three hours per day and eliminates hold times for callers. The technology is designed to reduce the workload on 911 communication centers, allowing human operators to focus on emergency situations.
Aurelian's work sits at the intersection of artificial intelligence, natural language processing, and automation, applied specifically to the emergency services and public safety sectors. The company addresses operational bottlenecks in 911 communications by handling routine inquiries through its automated system.
