Windward is an IT consulting and solutions firm that builds AI-optimized IT solutions and delivers government and enterprise IT consulting on the ServiceNow platform. Its work concentrates on artificial intelligence, IT operations management, IT service management and service reliability, with the stated aim of eliminating complexity in IT operations and helping clients "find flow". The company describes its approach as outcome-focused, explicitly positioning itself against "slide decks and buzzwords".
Its practice spans several areas: AI-driven IT solutions for IT operations; Service reliability improvements delivered through ServiceNow; Strategic IT planning, Enterprise Architecture development and the design of high-volume, "no-touch" self-service request fulfilment that meets or exceeds Federal requirements; and consulting for Federal CIOs and IT managers that draws on commercial-sector experience to extract value from IT investments.
Windward reports more than 20 years of experience, over 500 global clients and more than 3,500 projects delivered. Its geographic presence covers global commercial engagements and the United States Federal government sector. Technical domains listed by the firm include Artificial Intelligence, IT Operations Management, ServiceNow, IT Service Management, Service Reliability, Enterprise Architecture, Strategic IT Planning and Self-Service Request Fulfilment.
The company states a purpose beyond its products, with an emphasis on real impact, empowerment of IT organisations and a partnership-oriented stance with clients, including Federal CIOs. Further details are available at windward.com.
