Actifai, founded in 2019, builds an AI-powered sales platform for broadband. The company works with internet service providers and telecom operators to grow subscriber acquisition, retention and upsell across live and digital channels. Its engineering spans artificial intelligence, machine learning, AI agents, sales automation, customer data analytics and conversational engagement systems.
The core Actifai AI Platform gathers thousands of customer data points per interaction and applies learning drawn from millions of past subscriber interactions to determine the right sales offer, the right answer or the right change to execute. Around it sits a suite of modular AI agents: Engage and Digital for live and digital sales, Support for customer service interactions, Retention for churn reduction and Upsell for raising ARPU. The company reports that the platform powers millions of sales and support experiences.
Deployment outcomes include an average customer return on investment of 22x, sales conversion improvements of 10–30% and retention lifts of 6–11%. More than 25 ISPs use the platform, ranging from small rural providers to multi-state operators, across the United States, Canada, Europe and other markets.
Actifai began as an experiment between a leading US cable company and Foundry.ai and has since become a fully independent company. It describes itself as the only AI solution built explicitly for broadband sales, with product work organised around measurable commercial outcomes: take rate, ARPU and retention.
