Genesys, founded in 1990, is a global leader in AI-powered experience orchestration. The company provides a platform that integrates artificial intelligence, digital engagement, and workforce optimization to help organizations manage customer interactions across multiple channels. Its technology is used by more than 8,000 organizations in over 100 countries.
The company's core technical focus lies in applying AI to orchestrate empathetic and personalized customer experiences at scale. This includes cloud contact center technology, digital engagement tools, and workforce optimization systems. The Genesys platform is designed as a single open system that unifies these capabilities.
With a team of more than 6,000 employees worldwide, Genesys has a history of innovation in its sector, introducing first digital channels in 1998 and launching its first cloud contact center in 2009. The company operates globally with a presence in over 100 countries.
