ReflexAI is an AI company founded in 2022 that builds training and quality assurance tools for frontline teams handling mission-critical conversations. Its technology draws on machine learning, natural language processing and conversational AI to power hyper-realistic roleplay simulations and automated QA, applied in settings ranging from veteran crisis counselling and difficult patient discussions to complex customer support cases.
Its AI-powered training simulations run in 25 languages and are customisable to each organisation's protocols and training needs. The company's quality assurance tools automate review of high-stakes conversations while maintaining rigorous standards. Customers include the Department of Veterans Affairs and crisis hotlines such as FirstLink, and the firm reports six years of specialised experience in mental health settings.
ReflexAI works across crisis services, mental health, healthcare, contact centres and veterans services. It was founded by former leaders of The Trevor Project, and states a commitment to ethical AI and to outcomes such as faster onboarding and improved communication skills for frontline staff.
