Respond.io builds AI-powered software for managing customer conversations. Founded in 2017 by Gerardo Salandra, Iaroslav Kudritskiy and Hassan Ahmed, the company develops AI Agents that work alongside human teams to handle chats, calls and campaigns across the customer lifecycle. Its technical work spans conversational AI, chatbots, omnichannel messaging integration and campaign management.
The Respond.io Platform is designed for mid-market B2C businesses that generate revenue from high-volume customer conversations. It consolidates messaging from WhatsApp, Messenger, Instagram, TikTok, LINE, WeChat, Viber and Telegram, among other channels. More than 10,000 brands in over 180 countries use the platform, with customers in retail and e-commerce and other sectors.
Respond.io holds official technology partnerships with Meta, TikTok, OpenAI and AWS. The company is headquartered in Kuala Lumpur, Malaysia, and serves customers across Asia Pacific, Latin America, North America, Europe, the Middle East and Africa. It was founded on the observation that messaging apps were overtaking calls and emails in customer communication.
