USAN is a cloud-based contact center solutions provider that architects and deploys contact center systems for mid-to-large enterprises. The company's work centres on modernising customer experience operations, with particular emphasis on AI-driven capabilities: AI-powered contact analytics for contact center interactions, agentic AI solutions built on AI agent architectures, and omnichannel customer engagement. These form part of a broader CX suite alongside strategic consulting and managed services.
Technical work spans cloud contact center platforms and the Amazon Connect ecosystem. USAN is an Amazon Connect Ready partner and offers CX Evolve Managed Services for Amazon Connect environments. The company describes its approach as end-to-end across the CX journey - consulting, technology delivery and ongoing managed services - with an emphasis on secure solution design. Engineering and analytics roles are therefore likely to involve applied AI in production contact center settings rather than standalone research.
USAN reports more than 30 years of experience and serves customers in financial services, retail, technology, healthcare and travel. The company positions customer service as a competitive advantage for the brands it works with. Further details on the organisation and its current openings are available at https://usan.com/.
