Liveops is a virtual contact centre and customer-service outsourcing company that combines cloud-based contact centre technology with a distributed workforce of remote independent contractor agents. The company has been in operation for more than 25 years and serves Fortune 500 brands across customer service, technical support, sales and lead generation, and back-office support, with particular focus on healthcare, insurance and retail.
Its technology work centres on LiveNexus, an AI-powered platform supporting agent-assist capabilities, AI assessment tools and retail-specific solutions. The underlying technical domains include AI-powered agent assist, AI assessment tooling, cloud and virtual contact centre technology, and omnichannel customer support platforms spanning voice, chat and digital channels.
Liveops operates a network of more than 15,000 certified independent contractor agents, with presence in the United States (onshore), Mexico (nearshore), the Philippines, the United Kingdom, South Africa and India. The workforce model is remote and flexible, with an emphasis on human expertise alongside the platform technology.
