Front, founded in 2013 and headquartered in San Francisco, builds an AI-powered, all-in-one customer service platform that brings core support channels into a single collaborative workspace. The platform is used by more than 9,000 organizations worldwide. Machine learning and applied AI sit at the centre of the product, powering automation and assistance across customer support workflows, alongside work in collaboration software and SaaS platform development.
The company employs 300 people and operates from five offices: San Francisco, Chicago, Paris, Dublin and Santiago. It has raised $204M in funding. Engineering work spans AI and machine learning, customer service software and the underlying SaaS infrastructure supporting a multi-channel product used at scale.
Front states a mission of enabling five-star customer service for every team, every day, based on the conviction that relationships and people differentiate a business. Internal norms include optimizing for impact over facetime, shipping quality software, thoughtful product development and authentic collaboration. The company has been recognised as a Great Place to Work and named a Y Combinator Top Company.
