Incentivio is a restaurant technology company founded in 2016 that applies artificial intelligence and machine learning to the problem of guest retention. Its work spans customer analytics, marketing automation and churn prediction, with models and data pipelines built to identify at-risk guests, drive AI-powered upsells and inform menu decisions. The company frames its mission as putting restaurants back in control of their guest relationships and their data.
The company's Intelligent Guest Engagement Platform combines customer insights, marketing automation and operational tools in a single product, serving thousands of restaurants across North America. Alongside the core platform, Incentivio offers AI-driven upsells, churn management tools that proactively flag guests at risk of lapsing, data-driven menu intelligence and fully integrated loyalty programmes. The stated aim is to turn first-time guests into regulars without adding operational complexity.
Incentivio operates in the restaurant, hospitality and food-service verticals across North America. Its stated working principles include an emphasis on innovation and continuous improvement through machine learning, and on driving growth through simplicity. The company positions itself as mission-driven: helping restaurants win in the digital age.
