Smith is a performance commerce agency founded in 2003 and headquartered in Columbus, Ohio. The firm helps brands transform their operations and customer engagement through digital strategy, commerce experiences and technology solutions, applying creative, analytical and technical skills across the customer lifecycle. Its technical work spans customer experience design, digital marketing, commerce technology, digital strategy, commerce operations optimisation and customer lifecycle engagement.
Among its offerings is a dedicated data and AI practice, delivering analytical and AI-driven commerce solutions alongside end-to-end commerce capabilities and digital strategy work. The company reports enabling more than 500,000 transactions per day globally for clients in manufacturing, distribution, healthcare and retail.
Smith has operated for more than two decades and maintains offices in Columbus, Ohio; Ottawa-Gatineau, Canada; and Santiago, Chile, supported by a remote workforce across the United States and Canada. It works with ambitious businesses and brands on results-driven, growth-oriented engagements, and serves clients around the world.
